Submission: Review of the Australian National Contact Point

Ideally, the ANCP’s role should be to promote corporate good behaviour in accordance with the Guidelines and to try to help resolve disputes between complainants and companies in an objective and constructive manner. Unfortunately, as this submission sets out, the ANCP has a poor record in performing these functions. It conducts little outreach, its processes are opaque and slow-moving, it frequently fails to follow important aspects of the Guidelines and it evidences a concerning lack of objectivity and due process in the way it handles complaints, with few meaningful outcomes.

Download the HRLC submission here